Terms & Conditions

These terms apply when you or your travel agency ("you") use EzzySync ("we", "us"), the travel CRM and booking management platform at ezzysync.com. By creating an account, you agree to them.

1. What EzzySync is

EzzySync is software for travel agencies and tour operators to manage leads, itineraries, bookings, invoices, and client communication. We provide the platform; you use it to run your own travel business.

2. Your account

You need a valid email address and password to register. You're responsible for keeping your login credentials secure and for everything that happens under your account. Tell us immediately if you think someone else has accessed it.

3. Plans and billing

Every new account starts with a 30-day free trial. After that we offer three plans:

• Solo Agent — ₹999/month, for one login and up to 200 client leads.
• Agency Growth — ₹2,499/month, for up to 5 team logins with unlimited bookings and AI tools.
• Enterprise — custom pricing, agreed separately with our team.

Paid plans are charged through Razorpay as a single payment for one month of access, in advance. We do not keep your card on file and nothing renews automatically — you pay again yourself when you want another month. Prices are in Indian Rupees (INR) and may change with notice on this page or by email.

4. Free trial

Every new account gets 30 days of full Agency Growth access, free, with no card required. You are not charged during the trial and you are not charged when it ends. When the 30 days are up, your workspace is locked until you choose a paid plan — your data stays intact and returns as soon as you subscribe.

5. Cancelling

Nothing renews on its own, so there is nothing to cancel — simply don't make the next payment. You keep access for the month you have already paid for. If you want your account and data deleted entirely, email support@ezzysync.com. See our Refund Policy for how refunds work.

6. Your data

Any leads, bookings, customer records, and itineraries you enter into EzzySync belong to you and your agency, not to us. Each agency's data is kept isolated from every other agency on the platform. If you close your account, you can request an export of your data before we delete it — see our Privacy Policy for details.

7. Acceptable use

You agree not to use EzzySync to:

• Send unsolicited bulk messages (spam) via the WhatsApp or email features.
• Store or process data you don't have the right to hold (e.g. client data collected without consent).
• Attempt to access another agency's data or disrupt the platform's operation.
• Use the platform for anything illegal under Indian law.

We may suspend accounts that violate this.

8. Third-party services

Some features depend on accounts you connect yourself — the Meta WhatsApp Cloud API or a personal WhatsApp number linked by QR code, an Instagram account for Direct messages, and Google OAuth if you choose to send email through your own Gmail account. Your use of those services is also subject to their own terms, and linking a personal WhatsApp or Instagram account is your decision and your responsibility under those platforms' rules.

9. Service availability

We aim to keep EzzySync available and working, but we don't guarantee uninterrupted uptime. We're not liable for losses caused by downtime, maintenance, or issues with third-party services we depend on (payments, email, WhatsApp, AI features).

10. Limitation of liability

EzzySync is provided as-is. To the extent permitted by law, we aren't liable for indirect or consequential losses arising from your use of the platform. Our total liability for any claim is limited to the amount you paid us in the 3 months before the claim.

11. Changes to these terms

We may update these terms as the product changes. We'll update the date at the top of this page when we do. Continuing to use EzzySync after a change means you accept the update.

12. Governing law

These terms are governed by the laws of India.

13. Contact

Questions about these terms? Email support@ezzysync.com.