Refund & Cancellation Policy

This page explains how cancellation and refunds work across EzzySync's plans, in plain terms. If anything here doesn't cover your situation, email support@ezzysync.com and we'll sort it out directly.

1. Free Starter plan

The Starter plan is free — there's nothing to refund. You can stop using it or delete your account anytime.

2. Free trial on Agency Growth

The Agency Growth plan (₹2,499/month) starts with a 7-day free trial. You are not charged during these 7 days. If you cancel before the trial ends, you won't be charged at all.

3. After your trial converts to paid

If you don't cancel before the trial ends, your first monthly charge goes through and your subscription auto-renews every month after that until you cancel.

4. Cancelling your subscription

Right now, cancellation is handled manually — email support@ezzysync.com from your account's registered email address and we'll cancel it for you. Cancellation takes effect at the end of your current billing period — you keep full access until then, and you won't be charged again after that.

5. Refunds for completed billing periods

Because every paid subscription starts with a 7-day free trial, we don't offer refunds for time already used within a billing period you were charged for — the trial is your chance to evaluate the product before paying. If you cancel mid-period, you keep access until the period ends, but we don't refund the unused portion.

6. Refunds for billing errors

If you were charged in error — for example, charged twice, charged after you'd already cancelled, or charged the wrong amount — email us within 7 days of the charge and we'll investigate and refund it if it was our mistake. Refunds are issued back to the original payment method via Razorpay, and typically take 5-7 business days to reflect depending on your bank.

7. Enterprise plan

Enterprise pricing and terms, including cancellation and refund terms, are agreed individually when you sign up — refer to your specific agreement with us.

8. How to reach us

For cancellations, refund requests, or billing questions: email support@ezzysync.com with your account email and, if applicable, the payment ID from your Razorpay receipt.