Refund & Cancellation Policy

This page explains how cancellation and refunds work across EzzySync's plans, in plain terms. If anything here doesn't cover your situation, email support@ezzysync.com and we'll sort it out directly.

1. The 30-day free trial

Every new account gets 30 days of full Agency Growth access, free, with no card required. Nothing is charged during the trial and nothing is charged when it ends — there is no card on file to charge. If you decide EzzySync isn't for you, simply stop using it; there is nothing to cancel and nothing to refund.

2. When the trial ends

After 30 days, your workspace is locked until you choose a paid plan. Your data is not deleted — it stays exactly as you left it and comes back the moment you subscribe.

3. How paid plans are billed

Paid plans (₹999/month for Solo Agent, ₹2,499/month for Agency Growth) are charged as a single payment through Razorpay for one month of access. We do not store your card and we do not charge you automatically — there is no recurring mandate on your account. When you want another month, you pay again from the Profile page.

4. Cancelling

Because nothing renews on its own, there is nothing to cancel. Simply don't make the next payment. You keep full access for the month you already paid for, and you will never see a charge you didn't initiate yourself.

5. Refunds for a month you have paid for

The 30-day free trial is your chance to evaluate the product in full before paying a rupee, so we don't refund a month once it has started — you keep access for the whole month you paid for. If something on our side stopped you from using the product for a meaningful part of that month, email us and we'll make it right.

6. Refunds for billing errors

If you were charged in error — for example, charged twice for the same month, or charged the wrong amount — email us within 7 days of the charge and we'll investigate and refund it if it was our mistake. Refunds are issued back to the original payment method via Razorpay, and typically take 5-7 business days to reflect depending on your bank.

7. Enterprise plan

Enterprise pricing and terms, including cancellation and refund terms, are agreed individually when you sign up — refer to your specific agreement with us.

8. How to reach us

For cancellations, refund requests, or billing questions: email support@ezzysync.com with your account email and, if applicable, the payment ID from your Razorpay receipt.